FAQ

Tickets are sold here on the site. Pick your ticket, pay by card, and your tickets arrive by email straight away with a QR code for the door.

Check spam first, then use Find my tickets — enter the email you paid with and we'll send a link to every order on that address.

Tickets are non-refundable unless the event is cancelled or materially changed. The full policy is on the Refunds page.

Yes. Open your order (the link in your ticket email) and press “Send to someone” under the ticket, with their name and email. They get it in their name with a new QR code, and your copy of that one stops working. Each ticket can be sent on once, up to 24 hours before doors — after that, email us.

Valid photo ID matching the minimum age for the event and the venue's licence. No ID, no entry, no refund — that one is the venue's rule, not ours.

Each event page lists what we know about access at its venue. If something you need isn't listed, email us before you buy and we'll find out.